My Resume

SENIOR TECHNICAL TRAINER / CURRICULUM DEVELOPER

My resume for senior technical trainer and/or curriculum developer:

---

SUMMARY

• Professional instructor, confident and consistent with classroom, laboratory, and remote instruction.
• Fast, accurate technical writing, technical illustration, media utilization, learning management.
• Experienced with both “train-the-trainer” and traditional trainer/trainee curriculum.
• Strong curriculum development background, highly skilled with MS Office, Adobe Creative Suite.
• Knowledgeable on use of many learning models, trained as an adult educator, extremely fast learner.

CAREER HIGHLIGHTS AND ACCOMPLISHMENTS

Literature, User Documentation, and Training Course Development

• Reads and interprets complex engineering documentation, informal notes and revisions, and engineering drawings (including schematics and blueprints), eliminating the need for third party interpretation.
• Translates engineering jargon and technical information into layman’s terms for inclusion into user documentation or business to business communications, as needed. Storyboarding training design.
• Develops and updates business to business literature, user manuals, and training courses, including multimedia presentations and testing criteria. Power user of Microsoft Office, expertise with web development tools, multimedia editing tools, technical illustration, and website development.
• Co-authored Style Guides and Manuals of Style for Cubic Transportation Systems resulting in a significant savings on all subsequent documentation development.
• Authored Style Guide for BearingPoint’s IPTS (Integrated Property Tax System) project.

Classroom Instruction

• Capable and experienced developer of remote training, and asynchronous training, as well as instructor-led synchronous learning.
• Teaches adults using various lecturing and multimedia-supported techniques, and follows well-established instructional techniques, using various Instructional System Design (ISD) methodologies.
• Laboratory Instruction
• Instructs students through hands-on laboratory projects involving basic electronic theory, troubleshooting, uses of test equipment, and repair skills.
• Standardizes test and training equipment maintenance and repair schedules to minimize impact on training times.

Technical Background

• Performs maintenance, troubleshooting and repair techniques in high-stress settings.
• Assists research and development projects to design test equipment for specific circuitry, and to develop new technology for commercial use.
• Performs “real time” failure analysis for production environment, where time limits are highly emphasized and extensive record keeping is mandatory.

WORK EXPERIENCE

QUALCOMM, INC. 2007 – 2010
Senior Technical Training Specialist

• Development and updating of B2B (Business-to-Business) literature, user manuals, and developed remote and in-classroom training courses for synchronous learning, using a variety of instructional design systems and learning methodologies, and including the use of multimedia presentations and testing criteria designed to evaluate success rate of meeting learning objectives, and documentation plans set forth by the company and customer.
• Develop as needed web-based documentation (Online Help Files, Tutorials, Webinars) and Computer-Based Training (CBT) for asynchronous learning, using Adobe’s Creative Suite (Dreamweaver, Captivate, and Fireworks, primarily), Suddenly Smart’s SmartBuilder, and assorted image editing software. Storyboarded training design for new CBT elements in a variety of tools, including PowerPoint, SmartBuilder, and Captivate.
• Read and interpret complex engineering documentation, informal notes and revisions, and engineering drawings (including electronics schematics and Computer Aided Drafting mechanical drawings, exploded view illustrations, and assembly blueprints). Translate this technical information into layman’s terms for training and documentation.
• Delivery of product training to internal and external customers. Training delivery methods include use of webinars (iLinc, GotoMeeting, Netmeeting, etc.), pre-recorded presentations, and live classroom presentation. Occasionally included laboratory-based training to assemble, troubleshoot, install, and repair electronic equipment and software installations.

BEARINGPOINT, INC. 2006 – 2007
Senior Technical Trainer

• Development and updating of B2B (Business-to-Business) literature, user manuals, and developed remote and in-classroom training courses for synchronous learning, using a variety of instructional design systems and learning methodologies, and including multimedia presentations and testing criteria designed to evaluate success rate of meeting learning objectives, and documentation plans set forth by the company and customer.
• Authored Style Guide for BearingPoint’s IPTS (Integrated Property Tax System) project.
• Using RoboHelp, MS Word, MS Excel, MS Visio, MS PowerPoint, JASC Paint Shop Pro in development.
• Read and interpret complex engineering documentation, informal notes and revisions, and engineering drawings (including electronics schematics and Computer Aided Drafting mechanical drawings, exploded view illustrations, and assembly blueprints).

CUBIC TRANSPORTATION SYSTEMS, INC. 2003 – 2006
Senior Training Specialist

• Development and updating of B2B (Business-to-Business) literature, user manuals, and developed remote and in-classroom training courses for synchronous learning, using a variety of instructional design systems and learning methodologies, and including multimedia presentations and testing criteria designed to evaluate success rate of meeting learning objectives, and documentation plans set forth by the company and customer.
• Develop as needed web-based documentation (Help Files), and assisted others in development of Computer-Based Training.
• Provided laboratory-based training to assemble, troubleshoot, install, and repair electronic equipment and software installations. Utilized various electronics test equipment and specialized tools in the troubleshooting and repair of electromechanical systems. Also worked with test engineering groups to establish baselines for scheduled maintenance, and to provide best-practices for repairs and installation procedures, particularly regarding equipment used in training and testing environments.
• Using RoboHelp, Macromedia Dreamweaver, MS Office Suite, Paint Shop Pro, Adobe Acrobat, Corel WordPerfect, Framemaker. Roughly 200 hours of classroom/laboratory training time, 30% lecture and 70% performance based equipment training.
• Development of documentation and training course material for light rail, bus, and other public transportation systems, including both hardware and software training. Hardware includes electronics, Windows-based single-board computers, and various electromechanical sub-assemblies. Software was primarily Graphical User Interface for Point of Sale devices, and a Thin-Client Application for the System-wide Integration Software Package. Co-authored Style Guides and Manuals of Style for Cubic Transportation Systems resulting in significant savings on all subsequent documentation development.
• Documentation and Training lead for several projects, including the very successful Baltimore Rail and Port Authority Trans-Hudson subway projects.
• Read and interpret complex engineering documentation, informal notes and revisions, and engineering drawings.

SMS TECHNOLOGIES 2002 – 2002
Test Technician IV (short-term contract)

• Performed repair and troubleshooting of multi-processor control circuits in a fast-paced, high stress manufacturing environment.
• Performed failure analysis and made recommendations directly to Engineering and the Material Review Board regarding causes and solutions for “work in progress” failures. Performs “real time” failure analysis for production environment, where time limits are highly emphasized and extensive record keeping is mandatory.

SONTEK/YSI 2001 – 2002
Test Technician Specialist III

• Performed rigorous testing, repair and troubleshooting of Underwater Acoustic testing devices, both in laboratory and in the field.
• Assisted Production Department by evaluating the performance of new systems and systems returned for repairs, using proprietary software and various test equipment.
• Performed failure analysis and made recommendations directly to Research Engineering to debug and improve performance and reliability of products. Performs “real time” failure analysis for production environment, where time limits are highly emphasized and extensive record keeping is mandatory.

KYOCERA WIRELESS, INC. 2001 – 2001
Sr. Engineering Technician (force reduction)

• Performed repair and troubleshooting of RF and Acoustic testing devices.
• Assisted Test Engineering Department by creating schematics and evaluating circuit design and debug of electronic hardware prototypes.
• Performed failure analysis and made recommendations directly to Test Engineering regarding causes and solutions for “work in progress” failures that resulted in “no trouble found.” Performs “real time” failure analysis for production environment, where time limits are highly emphasized and extensive record keeping is mandatory.

OVERLAND STORAGE, INC. 1999 – 2001
Test Technician Specialist III

• Performed repair and troubleshooting of multi-processor control circuits in a fast-paced, high stress manufacturing environment.
• Assisted Engineering Department by evaluating circuit design and debug of electronic hardware prototypes.
• Performed failure analysis and made recommendations directly to Engineering and the Material Review Board regarding causes and solutions for “work in progress” failures.
• Acting Lead Technician for Fault Mode Analysis/ Repair Group when needed.

WELCH-ALLYN 1998 – 1998
Engineering Laboratory Technical Specialist (short-term contract)

• Schematic writing, circuit design and assisting in layout of printed circuit boards.
• Performed repair and troubleshooting of multi-processor control circuits in a fast-paced, high stress manufacturing environment.
• Assisted Engineering Department by evaluating circuit design and debug of electronic hardware prototypes.

GREENLAND CORP. 1997 – 1998
Senior Technician/Associate Engineer

• Schematic writing, circuit design and assisting in layout of printed circuit boards.
• Debugged prototype designs, including RF transceiver optimization and microchip programming verification. Performed.
• Performed quality control evaluation for new designs and design testing procedures under extreme pressure (pre-production start up company). Performs “real time” failure analysis for production environment, where time limits are highly emphasized and extensive record keeping is mandatory.

US NAVY, Active Duty 1988 – 1997
Senior Repair/Maintenance Technician
Workgroup Supervisor
Student Supervisor
Certified Naval Instructor – classroom/laboratory:

• Supervised from 10-18 individuals in implementation of maintenance and repair procedures for more than one year.
• Upgraded and updated technical manuals and instructor training guides as required by updated technology.
• Prepared lesson plans and implemented training in keeping with standards established by testing criteria.
• Delivered training in basic electronic theory and troubleshooting techniques, approximately 1,600 hours of combined classroom and laboratory training time during a 4½-year period. Training course was 5% one-on-one tutorial, 25% lecture (group instruction), 30% lab (group) and 40% Performance Based Equipment Training (group).

EDUCATION / ACCREDITATION

• US Navy Certified Technician
• US Navy Certified Classroom and Laboratory Instructor (NEC 9502)
• Associates in Arts for English Composition, Mesa Community College
• Bachelor’s in Arts for Business Management, Webster University

Complete resume, Word 98 Format
Short resume, Word 98 Format
full_resume.txt
cover_letter.txt

Comments are closed.